Service

About our Service Dept.  

 Otis Refrigeration service was founded in 1935 by Otis Longanecker, Originally only a service based company Otis Refrigeration now offers Sales and Parts as well, Though we operate as a whole Otis’s Service department remains the premier branch of our company. Now managed by John Pertuset (Otis Longanecker’s grandson) who has worked with the company since 1976.  John is a senior technician with unsurpassed experienced in commercial HVAC/R, as per John’s job duties he incorporates his vast experience with Otis Refrigeration’s required training regimen.  Otis Refrigeration takes pride in the quality of work and customer service we offer, Specializing in :

• Repair and Diagnosis service -  Our technicians are trained in every major brand of commercial HVAC/R. Our goal is to get your equipment operational for the best possible valuable. Evaluating longevity, Probability of repeated failure, cost of repair and cost or replacement of the machine; our technicians prepare quotes for your approval before proceeding in any major decision.
• Maintenance -   Our factory trained maintenance technicians help ensure the reduction an possible elimination of costly repair bills. Otis Refrigeration’s Maintenance plans reduce utility cost, improve machine longevity and ensure product consistency.
• Extended Warranties – Otis Refrigeration offers extended warranties to provide our customers with piece of mind, Offsetting or canceling the cost of expensive repair bills
• Professional Installations-  Our installation team, uses exacting methods to install all equipment. The faulty installation of equipment is often the cause for catastrophic failure. Our installation team goes over every detail of an installation pre and post-install, checking every point, consulting with the engineers of the equipment. Otis Refrigeration’s installation team is the best you can get.

Otis Refrigeration employs all licensed and factory trained technicians. Radio dispatched from our office 24/7/365. Using Otis Refrigeration as your primary service company has never been easier. Place service calls by phone, website and email, Receive updates on your call by phone and email.

Our Programs

• Otis Signature Service – we here at Otis are proud to have Otis Longanecker’s signature as our name. Otis is Family(Father, Grandfather and great Grandfather) and family means a lot to us. Otis’s signature is our promise to you, to offer you the best service possible and a fair price. As part of this  promise we hold our selves to demanding standards
  •   Training -  Is required of our technicians at least once a month, allowing our service team to be update on all the latest in the industry
    
  •   Customer Service – We like to think of you as extended family and were here to take care of you
  •   Service – Were here to fix your problems and fix them right the first time, we promise to inform you of all possibilities and seek approval before proceeding
• Maintenance -   Maintenance is very important, performing regularly documented maintenances ensures manufacture warranty coverage. Performing maintenance on your equipment can saves you money as utility, keep your products consistent and  save you expensive repair bills. Having a maintenance program in place is essential. Having an Otis Refrigeration Maintenance package is money in the bank. Our maintenance packages are designed to offer you all the perks plus more that only Otis Refrigeration can provide. Our maintenance plans are more affordable than calling a technician and offer you more savings than your initial cost.
• Extended Warranties -  Equipment is expensive, repairing equipment can be even more expensive, without it though you can’t make money. Protect your investment, protect yourself. Extended warranties do just that, they compliment the manufacture warranty then exceed it. When you compliment it with a maintenance package you can rest assure that  your investment is safe in good hands.